Privacy Policy
What personal data the platform holds, why it is held, and how to ask us to change or delete it.
Effective 2026-08-01 · Version 2026-08-01
Who controls the data
For your merchant account, Framique Technologies Ltd. is the controller. For shoppers on your storefront, you are the controller and we process on your instructions.
Privacy questions go to privacy@framique.com; we answer in writing.
What we collect
Account data: name, email, phone, business details and login events. Store data: products, orders, customers and messages you create. Technical data: IP-derived hashes, device type and error traces needed to keep the service safe.
We do not sell personal data, and we do not use shopper data from one store to advertise another.
Why we hold it
To run the service you asked for, to bill you, to prevent fraud, and to meet accounting and tax obligations.
Marketing email is sent only to addresses that confirmed a subscription, and every message carries a working unsubscribe link.
How long we keep it
Store data stays while the account is active and for the retention window shown in your settings after cancellation. Financial records are kept for the period the law requires.
Backups roll off on a fixed schedule; a deletion request is applied to live data immediately and to backups as they expire.
Your rights
Ask for a copy of your data, a correction, or deletion. Export tools cover most requests instantly; anything else is handled by a person.
If you are unhappy with the answer, say so in the same thread and it is escalated inside one business day.