Frequently Asked Questions

Everything you need to know about setting up your store, integrating couriers, and receiving payments in Bangladesh.

Do I need a card to start?
No. You create a store, use the trial, and only add billing details when you choose a paid plan.
Which payment methods work?
Cash on delivery, bKash, Nagad, Rocket, bank transfer, in-store POS and cards through the gateway your account is approved for.
Can my storefront be in Bangla?
Yes. Every surface ships in Bangla and English, and shoppers can switch language on your store without losing their cart.
Can I use my own domain?
Yes. Point your domain at the platform and a certificate is issued automatically; the store keeps working on its Framique address meanwhile.
What happens to my data if I leave?
You can export products, orders and customers to CSV at any time, including after you cancel, for the retention window shown in your settings.
How do I get help?
Subscribed merchants open a ticket from the dashboard and get a written reply with a tracked response time; docs and the blog are open to everyone.