Refund Policy
When platform subscription fees are refunded, and how shopper refunds on your own store work.
Effective 2026-08-01 · Version 2026-08-01
Subscription fees
A paid period that has not started is refunded in full. A period already in use is refunded only where we failed to deliver the plan you paid for.
Refund requests are answered within three business days with the decision and the reason in writing.
Refunds on your storefront
Your store's refund terms are yours to set and to honour. The platform records the refund, restores stock and updates the order timeline.
Money moves through the gateway or rail that took the payment; cash on delivery refunds are recorded but settled by you.
Disputes and chargebacks
A gateway dispute is shown in the order timeline with the evidence deadline. We forward what you submit; the gateway decides.
Repeated disputes above the gateway's threshold can suspend that payment method on your account until it is reviewed.